Real-Time Service Quality Monitoring
Customer satisfaction is a primary objective for building longer-term relationships with shoppers. In this manner, every business owner aims to provide high-quality service to the customers.
Besides that, time is the most important and an unrecoverable asset for all people. Crowded queue lines put a mental fence for the shoppers decreasing their shopping motivation. Therefore, unexpectedly high queue abandonment rates become inevitable.
Queue management is about understanding when and how many customers queue up at check-out. Our queue management solution ensures whether the shoppers in the lines are getting qualified service in accordance with the retailer’s service management target.
In-time and accurate notifications on queuing levels is the key success factor when implementing a queue management solution. That is why employees should be informed and warned about extreme queuing events such as there are too much presence of low or too high people densities at queue regions.